Refund & Return Policy
We want you to feel confident shopping with Jersylinen. If something isn’t right, we’re here to help.
1. 30-Day Returns
We accept returns and exchanges on all eligible items within 30 days of the delivery date.
To be eligible for a return, the item must be:
- Unused and unwashed
- Undamaged and in its original condition
- Complete with original tags and packaging
- Accompanied by the original order number or proof of purchase
Items Not Eligible for Return
We’re unable to accept returns for:
- Items that have been used, washed, altered, or damaged after delivery
- Items with tags removed
- Final Sale or Clearance items
- Gift cards
If you’re unsure whether your item is eligible, please contact us before sending it back.
2. How to Start a Return
To start a return, email support1@jersylinen.com with:
- Your order number
- The item(s) you would like to return
- A brief reason for the return
- Photos of the item and packaging (optional, but helpful for us to assist you)
Once your request is reviewed, we’ll provide return instructions and the appropriate return address.
Please do not send your return before receiving return instructions from us. Items sent to an unauthorized address may not be eligible for processing.
3. Return Shipping
Return shipping responsibility depends on the reason for the return.
If We Made a Mistake
If you received an incorrect, damaged, or defective item, please contact us with photos showing the issue.
Once confirmed, Jersylinen will work with you on an appropriate resolution and cover reasonable return shipping costs when a return is required.
Customer-Reason Returns
For returns based on personal preference or circumstances unrelated to a product defect, return shipping costs are the customer's responsibility.
Customer-reason returns include, but are not limited to:
- Change of mind
- Color or pattern preference
- Texture or hand-feel preference
- Incorrect size selection
- The item not matching personal décor or styling expectations
Please use a trackable shipping service and send the carrier name and tracking number to support1@jersylinen.com.
Jersylinen is not responsible for return packages that are lost, damaged, misdirected, or sent to an unauthorized return address.
4. Color & Appearance
We make every effort to represent our products and colors as accurately as possible.
However, colors may appear slightly different depending on screen settings, brightness, lighting conditions, and the environment in which the product is viewed. Natural materials and different production batches may also have subtle variations in appearance.
Minor variations in perceived color or appearance are not considered product defects.
If you believe the item you received differs significantly from what was shown or described, please contact us with photos so our team can better assist you.
5. Refunds
Once your return is received, we’ll inspect the item and notify you of the refund status.
If approved, the refund will be issued to your original payment method.
We aim to process approved refunds within 3–5 business days after the returned item has been received and inspected.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
6. Product Condition & Restocking Fees
Returns that meet all eligibility requirements are not subject to a restocking fee.
In certain cases, an item that does not fully meet our standard return requirements may still be accepted at our discretion—for example, if original packaging or accessories are missing but the item remains in otherwise acceptable condition.
In these exceptional cases, a restocking fee of up to 20% of the item's purchase price may be deducted from the refund.
Items that have been used, washed, significantly damaged, altered, or otherwise cannot reasonably be accepted as a return may be considered ineligible for refund.
We will notify you if any deduction applies after inspecting the returned item.
7. Alternative Resolutions
Sometimes returning an item isn’t the most practical solution.
Depending on the circumstances, Jersylinen may offer an alternative resolution, such as:
- A replacement
- A partial refund
- Store credit
- A refund without requiring the item to be returned
Alternative resolutions are offered at Jersylinen’s discretion based on the circumstances of each individual case and do not change our standard return policy or create an entitlement to the same resolution for other orders.
8. Exchanges
We accept exchange requests for eligible items.
The fastest way to receive a different item is usually to complete a return + repurchase:
- Request a return for your original item.
- Once the return is approved, place a new order for the item you prefer.
If your item arrived defective, damaged, or incorrect, please contact us before placing another order so we can assist you directly.
9. Return Address
Please do not send returns to the address shown on your original package unless instructed to do so.
The designated return address will be provided by our customer support team after your return request has been approved.
Returns sent to an unauthorized address may not be accepted or processed.
10. Contact Us
Questions about a return or refund? We’re happy to help.
Email: support1@jersylinen.com
Phone: +1 (989) 906-1393
Please include your order number when contacting us so we can assist you more quickly.