If you need any assistance, please feel free to contact us at jersylinen@gmail.com
Pre sales, after-sales, return or exchange issues can all be contacted by email
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Product & Brand
Q:What is the TC of your products?
We offer products in 200TC and 300TC. After washing, our products become even softer and more skin-friendly.
Q:Where is your linen sourced from?
Our linen comes from the Normandy region in France.
Q:How deep are your fitted sheets?
Our fitted sheets have a depth of 17.72 inches.
Q:Will the fitted sheet fit my extra-deep mattress?
Our fitted sheets are designed to fit mattresses up to 17.72" deep. If your mattress is deeper than this, please contact us before ordering so we can assist you.
Q:Do your duvet covers have zippers and corner ties?
Our duvet covers come with extra-long zippers. The twin size features a 1.2m zipper, while the queen and king sizes have a 1.75m zipper. Each duvet cover also includes 8 corner ties to ensure your duvet stays in place.
Q:Will your products fade?
Our products undergo advanced dyeing techniques, ensuring colorfastness and stability. After washing, Jersylinen items become even softer and more comfortable.
Q:Where do you get your design inspiration?
Our designs are inspired by life and nature. Every piece is hand-drawn by our designers. We aim to make our bedding feel like a piece of art, transforming your bedroom into a personal gallery and creating a warm, inviting home.
Q:How does Jersylinen promote sustainability?
Jersylinen is committed to long-term sustainability. We use environmentally friendly cotton and linen products, and some of our items are digitally printed, which is more eco-friendly. We also believe that true value comes from craftsmanship, so we maintain small-batch production, respecting time and effort.
Q:Are your products suitable for sensitive skin?
Yes! Our fabrics are hypoallergenic and gentle on sensitive skin. We focus on using natural fibers and soft finishes to minimize irritation.
Q:Are your packaging materials eco-friendly?
Yes！we are committed to reducing waste. Our products are shipped in recyclable and biodegradable packaging materials.
Orders&Shipping
Q:What payment methods do you accept?
We accept payments via Visa, MasterCard, Maestro, American Express, Apple Pay, Discover, PayPal, Google Pay, and Shopify Pay.
Q:Can I cancel or modify my order after placing it?
We understand that plans can change. If you wish to modify your order, please contact us via the contact form or email. However, please note that once the warehouse starts processing your order, we won’t be able to make any changes.
Q:How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can track your order through the [tracking page] or reach out to us directly via email.
Q:When will my order be shipped?
We usually ship orders within 1-3 business days (excluding weekends and holidays).
Q:How long will it take to receive my order?
Delivery typically takes 5-7 business days after placing the order.
Q:My tracking number isn't working. What should I do？
If your tracking number isn’t working, don’t worry. Sometimes there’s a delay in updating tracking information. If you haven’t received your order in the expected time frame, feel free to reach out to us, and we’ll help you resolve the issue.
Returns & Refunds
Q:What is your return/refund policy?
We accept returns and exchanges within 30 days of delivery, provided:
- Items are unused, undamaged, and in their original packaging with tags attached.
- You include the original order number or proof of purchase.
Q:How do I return an item?
Step 1: Email us at [customer service email] with your order number and reason for return (photos are helpful).
Step 2: We'll respond with return instructions and an address.
Step 3: Once we receive and inspect the item, we'll process your refund or exchange as soon as possible.
Q:Who pays for return shipping?
- If the item arrives damaged, defective, or the wrong size: We cover return shipping.
- For personal reasons: The customer is responsible for return shipping.
Q:How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.